Update from Waste Management
(Paraphrased) Waste Management Communication - March 31, 2020
We wanted to share some good news and let you know the Residential Customer Experience queue is up and running and agents are taking calls. Since this is a new work at home environment, there are still some technological hurdles to overcome, but we are tackling them as they occur. We are optimistic and feel we have solid processes in place to service our residential customers throughout the COVID situation. Please keep in mind our call center was down for a week so customers may experience longer than usual wait times, which may vary by time of day.
Live Chat is not yet available, but our virtual assistant Chatbot is available 24/7 with responses to general questions and help information. Email is open, but due to the increased volume, we are experiencing some delays.
Please check out our new landing page dedicated to providing information on COVID-19 by clicking HERE.
We appreciate your understanding as we all work together to do the right thing for our customers and communities during these challenging times.
Sincerely, WM