(Paraphrased) Waste Management Communication - March 31, 2020
We wanted to share some good news and let you know the Residential Customer Experience queue is up and running and agents are taking calls. Since this is a new work at home environment, there are still some technological hurdles to overcome, but we are tackling them as they occur. We are optimistic and feel we have solid processes in place to service our residential customers throughout the COVID situation. Please keep in mind our call center was down for a week so customers may experience longer than usual wait times, which may vary by time of day.
Live Chat is not yet available, but our virtual assistant Chatbot is available 24/7 with responses to general questions and help information. Email is open, but due to the increased volume, we are experiencing some delays.
Please check out our new landing page dedicated to providing information on COVID-19 by clicking HERE.
We appreciate your understanding as we all work together to do the right thing for our customers and communities during these challenging times.
The 2020 Census is only two days away. YOUR COUNT MATTERS!
Did you know you can complete your Census online?
We regret to announce the Pet Immunization Clinic is cancelled for this year.
You can register your dog with the City by submitting a registration form and vaccination certificate by email or by dropping it off
in the night depository box next to the City Hall front door. Payment can be made by phone at 913-631-5300, or by check to the City of Lake Quivira.
The deadline to register your dog is May 1st. Late fees apply for registrations received after May 1st. Tags will be mailed to you.
Links provided below to help keep you stay up-to date on the latest COVID-19 news.
STAY INFORMED WITH WHAT IS HAPPENING IN THE CITY OF LAKE QUIVIRA BY DOWNLOADING OUR APP TODAY TO YOUR SMART PHONE OR TABLET!
BY DOWNLOADING THE APP, YOU WILL RECEIVE EMERGENCY PUSH NOTIFICATIONS AS WELL AS OTHER CITY ALERTS, AND YOU WILL HAVE ACCESS TO IMPORTANT NEWS AND ANNOUNCEMENTS VIA OUR CITY WEBSITE.
FOR APPLE OR IPHONE USERS, DOWNLOAD THE APP VIA THE APPLE STORE ON YOUR DEVICE. FOR GOOGLE OR ANDROID USERS, DOWNLOAD THE APP VIA THE GOOGLE PLAY STORE ON YOUR DEVICE. PLEASE SHARE THIS WITH YOUR FRIENDS AND FAMILY!